Community ManagerHi @patrickwong93,
I see, thanks for sharing that. The Happy at Home Login Event was set to run for 4 weeks with an extra week at the end to login and claim any missing rewards before the event ended. If it's no longer appearing for you, it's likely the events wrapped up.
- EA_Lanna
@EA_Lanna So how can I get back the reward? Do you know its frustrating that i can't get my last reward. The event sucks and this platform seems useless to me for asking any help.
THIS AHQ REALLY USELESS. EA DO NOT CARE THE PLAYER OF THE GAME. NO CUSTOMER SERVICE PROVIDED AND ONLY A USELESS FORUM FOR ME TO SEEK HELP. THAT'S INSANE.
Can anyone tell me how to get in touch with EA?
@EA_Lanna I am asking the question why I cannot get the final reward item. But nobody giving me a reason and nobody is trying to help me to fix this problem!!
(CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)
Community ManagerHi @patrickwong93,
I completely understand how disappointing it is to miss out on the event rewards. This was a limited timed event and unfortunately, there's no way to complete the event now that it's ended to get the remaining rewards. I'm sorry, I wish I had better news for you.
I'm also sorry to hear you're disappointed with Answers HQ. It might help to know that Answers HQ is a player helping player forum; a community where players come together to help each other by sharing suggestions and knowledge. Everyone does their best to support each other here and staff add their recommendations where they can too. If you'd like to connect with our support team, they have created a guide to help share how they can be reached for more assistance:
Take care,
- EA_Lanna
@EA_Lanna this is ridiculous! why don't EA just extend the event period or just simply make the event exist forever. The link you provided do not have any direct link for me to reach EA support.
Obviously you do not understand how I disappointed at EA. The event sucks ,how can you just let me join the login event and don;t let me to claim the last reward.
I will keep posting and stating this ridiculous thing on this useless forum until someone can fix this idiot event
@EA_Lanna Hello! I understand the Happy At Home event has ended but I wonder if you could intercede with the team on behalf of the players. There are a number of threads in which players reported having trouble claiming the rewards. I primarily play on PC but I also have the game on PS4 and PS5. I was able to claim the rewards on PC and PS5 without any problems. However, I had issues claiming them on PS4. After claiming the second reward, I had to attempt claiming the third several times, as if the game didn't recognize that I had already claimed it. Perhaps there could be a second running of this event to allow another chance at claiming the rewards for those who had problems? I really appreciate your time and consideration!
