My question is where I can get access to the game I purchased?
Forum Discussion
7 Replies
@Plazarobert1030
Edit: if you check below Phantom's description is more pedagogic than mine. 😉If you bought them on Origin they're automatically added to your account. Open your Origin client, choose The Sims 4, and check under extra content. From there you can download all the packs and then play the game! 🙂
Do you have Origin program installed? Make sure you do. After that they're very well hidden underneath The Sims 4 picture.
- Go to your 'Game Library' in Origin
- Right click on 'The Sims 4' and choose 'Game Details'
An overlay moves in
- Click on the 'Extra Content' tab
Scroll a bit down and there all your owned and not yet owned packs should show up.Give these a try:
The game no longer shows up in Origin
Try the following things:
- Restart Origin.
- Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place.
- Reinstall Origin.
- Restart your router/modem.
- Make sure the game isn't hidden by accident. To check, put the filter on Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
- Get in touch with an EA Game Advisor.
