Forum Discussion

Community Manager

Re: Region Lock removal?

Heya @kuba0398000,

The game will use the location it was purchased in to set the available languages for install in some cases as you mention, but in some cases we have the ability to change this on your behalf.

Please reach out tot an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can take a look into this and explore your options with you.

5 Replies

kuba0398000
3 years ago
Hello,
I've contacted EA about this and now I've received a new tab on my Origin which contains all the available languages on the Sims 4.
However, when I try to update the new tab, I'm presented with the following error and it doesn't look like there's anything I can do.
EA_Cade
Community Manager
3 years ago
Heya @kuba0398000

I can't see your pictures, but I'm assuming you're seeing the issue in this thread now?

If so, that's being investigated right now and hopefully I'll have an update to share soon.
kuba0398000
3 years ago
Hiya,
Im not sure if this is the issue mentioned in that thread, as I am able to download my original version of the Sims after I uninstalled it, however I cant update the new version that I recently received from EA.
EA_Cade
Community Manager
3 years ago
@kuba0398000 Yes, I believe that's the same issue. Please keep an eye on the other thread linked above for any updates.
kuba0398000
3 years ago
@EA_Cade Alright then, thank you.