Reporting a GameChanger, procedure is unprofessional
I reported a GameChanger through the link on https://www.ea.com/game-changers as I do not want to call anyone out in public, nor become a target because of doing so.
This is the reply I received: "I can see that you would like to report EA GameChanger. The best way to do this would be for you to post your opinion on the matter on some EA forums in the hopes that somebody from the team will get back to you about it."
I honestly nearly chocked reading that. So in order to maybe get a solution I need to call someone out on the forums and hope someone will react??????
As someone with 15 years of experience on many different levels of customer service I can not believe that is the procedure EA applies.
Either customer service needs retraining or the procedure needs updating. I'm absolutely appalled.
Hi there CatSaar,
I'd like to confirm this is 100% not the procedure of how EA handles Game Changer reports and concerns. We definitely don't anyone to be called out, or in turn shamed for reporting inappropriate behavior due to a public posting. We will be investigating and educating the relevant team(s) to ensure this direction is not given again in future.
If you have an issue or concern with a Game Changer or another user, we request you report it with any supporting evidence to: https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=report-concerns-or-harassment&issue=report-player where the team will handle it (I understand this is what you did do but just for anyone else reading this in the future).
Arcadia.
