If you clear Local Saved Data from the Sims Manage Game page on the Xbox and choose "delete from console" that's the copy of the game stored on the console. By choosing delete from console it means there is still a copy on the cloud (do not hit "delete everywhere" or it wipes it). On loading up the game, it should then do a Data Synch after pressing Start, that's where the game is retrieved from the cloud. It will say Synching Data and you'll see it load from 1-100% I've done this before when I felt like it was my game or my console that was the problem, but honestly right now with all these bugs it's the game that's the problem and it's so many players affected.
