Sims - Get Famous pack purchased but no available to download

It releases at midnight your time zone.

Hi @Kalronus

I hope you've been able to download now.

I merged your post with the mega thread on it.

Ticket 

0ed086d5700c19a4

Get Famous is out but i cannot download  please help 

i have the exact same problem, pre-ordered on 10/9/18 and its been released 14 hours ago in my area, Origin and in-game says  i own this pack.. but i cant access/download it.. the download always fail.. i havent found any fix  for it anywhere.. i completely removed and re-installed both Origin and TS4.. and i found no help on their support pages.. starting to think ME:Andromeda wasnt EA's only flaw seems their customer support is down the gutter too

Do you have any security software running that might be blocking the connection? Could you test and see if that is the case by disabling it just to test?

Hi @D-Sim-Style,

Sorry for the wait, are you still having issues to download your game? I know it can be frustrating, specially when you pre-ordered it!

If you are still unable to download it, I would recommend taking a look to this thread, as there's a couple suggestions you can find there. That should help, but in case it doesn't, please, join that thread or open your own, and let us know any details you can about what you are seeing. For example, are you getting any error messages?

Thanks,

-Mai

@Sniffableboar merged your post, give the suggestions from Mai ^ a try.

nothing worked, though i pre-ordered on OCt 9th..  on Nov 18th it was still no go.. so, in the end, i cancelled the pre-order.  and bought it again.. now im waiting to see my credit bill, to see if EA charged twice.