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Rosemary1935's avatar
Rosemary1935
New Novice
2 months ago

Sims 4 not working due to error code- Compensation?

This last update has been a nightmare. Posting and trying all these different troubleshooting options.  I am at the point in my frustration where I want to know "what is the compensation for not having access to my Sims 4 game?!"

Before I go to Geek Squad to try to help me figure out all the techie stuff.  I really want to put on the record.  I have spent too much money to be turn into a tech support person trying to troubleshoot and figure out how the latest update disabled my game.  Although, it is greatly appreciated to the many people offering up solutions to this massive problem.  This solution is not satisfying for my expectations as a customer who is without a paid product.  I would appreciate someone from the company to reach out and provide either a real troubleshooting resolution or compensation for not having access to my game.  Thank you!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Rosemary1935  I haven't seen anyone "from the company" posting in this section of the forum in the two months it's existed.  If you'd like help from other users (probably me), please post a screenshot of the error you're seeing.  If you'd like to talk to someone paid by EA, here's the help center:

    https://help.ea.com/en/

    • Rosemary1935's avatar
      Rosemary1935
      New Novice
      2 months ago

      Thank you for letting me know!

      I have tried everything suggested in the threads.  I am still seeing this:

       

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Rosemary1935  A few questions:

    • Do you play with mods or custom content, and if so, does it help to remove the Mods folder?  You don't need to save your progress; this is just for testing.
    • Does this happen if you choose Load Game (rather than Resume) and choose a different household to load?
    • If you get the error and then immediately try to reload the house, can you then load in, or do you see the error again?
    • Can you load the house in Build mode?  Use Load Game here too.
    • If you move your sims to a different lot, can you load that household?  What about loading the house in Build mode without the sims living there?


    Even if the answer is "none of this works," it's still useful information to have.  And if you get a different error code at any point, or see another problem (e.g. infinite loading screen), please let me know.

    • Rosemary1935's avatar
      Rosemary1935
      New Novice
      2 months ago

      Good day.

      Hope you are doing well.  Thank you for the information.  Unfortunately, it did not help with the error message.  I am not able to do anything after the neighborhood is selected.  I do not think I am using a mod because I do not know how to use them.  Hopefully, I will run into a solution soon.  Thank you for your guidance!

  • crinrict's avatar
    crinrict
    Hero+
    2 months ago

    Hi Rosemary1935 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post. 

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

    • Rosemary1935's avatar
      Rosemary1935
      New Novice
      2 months ago

      Good day crinrict ,

      Hope you are doing well.  Thank you for the suggestion.  However, I have no idea of what your instructions means. 

      I am completely lost in everyone's instructions because it is assumed I am very familiar with this coding stuff.  I am spending a lot of time on You tube trying do what is asked of me.  Therefore, I am currently interacting with Sims differently. 

      Watch one member consistently giving me the same info and closing my thread, articles not giving me the case creation option to officially resolve my concern through the company, and reading advice written in a language I do not understand, I have decided to seek out someone with more tech experience to go through these threads and execute everyone's suggestion; while I wait on a resolution from the BBB.

      This update has been a very unpleasant experience for me; however, it has made me appreciate the dedication the Simmers are to the game.  I truly respect the community more and very humbled by this experience. 

      Thank you all for trying to assist in this error code that will not go away!

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