Forum Discussion

New Novice

2 years ago

Solved

Sims 4 start screen greyed out

I have removed every mod from my folder. I have deleted localthumbcache. I have deleted LastException files. But nothing will get rid of the greyed out start screen every time I open the game. I cannot click or do anything and I'm scared that I will have no choice but to lose all of my saves.

gameplay issue

foxglovefaun
2 years ago
i think i ran into the same problem, but i found a solution and i hope it solves your problem too.

TL;DR: try hitting the ESC key.

my start screen was totally greyed out, and i couldnt load or start a new game or access settings or anything. i cleared my cache and repaired the game via the EA app, went through and removed all recent mods in case there were any offenders.

what wound up working for me was after loading up the game i just pressed the ESC key. im not sure why but it cleared the greyout and let me access the start menu like normal.

im not sure what's up! it gave me an in-game ad the second i cleared it up, so i think there may be something with the start menu alert system, but the ESC key got me up n running again.

if this isnt it, i hope you find a solution soon!

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camifowl
New Novice
2 years ago
Does repairing it mean I should uninstall and reinstall? I repaired the game in the EA App but nothing changed, forgot to mention that. I do have my Sims 4 folder saved and renamed on my desktop, however. Does this mean my saves will be okay?
crinrict
Hero+
2 years ago
Try the following

Close the game

Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old

Repair the game

Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry

Start a new save game

Check if you still have the error

Report back with your results for further steps on how to get your stuff back.