Sims 4 Window Greyed Out

I found in another discussion issues with the main menu screen being greyed out and the solution was to press the ESC key. That seemed to work - making the main menu clickable again. However, when I click to load a saved game, it now greys out the gameplay window.

Unsure what to do to be able to play the game. Pressing the ESC key didn't work as there was nothing to really ESC...

Edit: I repaired the game through the EA App but that didn't seem to help/work.