Sims can't use refrigerator

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 2.9.0.01
What expansions, game packs, and stuff packs do you have installed? get to work, gettogether , seasons , cat & dog , island living , vampire , parenthood , knitting , kids room , city living , snowy escape , outdoor , dine out , spa day , toddler , tiny living , laundry day
Steps: How can we find the bug ourselves? When trying to cook or grab something from the refrigerator the sim acts like it can't reach it even without anything blocking it's way.
What happens when the bug occurs? all the time
What do you expect to see? When trying to cook or grab something from the refrigerator the sim acts like it can't reach it even without anything blocking it's way.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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When trying to cook or grab something from the refrigerator the sim acts like it can't reach it even without anything blocking it's way.