bmadison8907 Hi! I'm so sorry you're having these issues.
For the packs issue:
Did you purchase all your content directly from EA? Or do you have any that you purchased from another vendor, like Steam or Epic? There are specific ways to manage content purchased through those secondary vendors.
If you purchased all your content directly from EA, make sure the game is closed and follow these steps:
- Go into the EA app, click on the three-line menu in the upper left then click Help and App Recovery. Then click Clear Cache which will also restart the app.
- After that, go to your Library in the EA app and click the three-dot menu on the TS4 icon, and click Repair. Allow the repair to run for all packs.
- Open the game and check to see if your packs are available.
For the saves issue:
Do you have any automatic cloud storage enabled, like OneDrive? Or do you use an external drive to store your game files and saves? Either of these may cause a conflict when launching the game because the launcher by default will always look for the Electronic Arts folder within the Documents folder of your PC; typically found in the C: drive. So we need to know where your game files and TS4 user folders are located. If you do use cloud or external drive storage, there are ways to either disable the automatic saves to cloud for the TS4 folder or to tell the launcher where to look if they're not in the standard C: drive.
