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MadiCross59's avatar
MadiCross59
Newcomer
4 days ago

Sims won’t work at all

Since I bought and downloaded the enchanted pack, my game just won’t open.  It just continues to crash and crash and crash, non of my mods are broken, nothing like that I’ve checked them, but nothing I do will help 

1 Reply

  • Hi MadiCross59​ 

    Try the following

    - Close the game
    - Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    - Repair the game
    - Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    - Start a new save game
    - Check if you still have the error
    - Report back with your results for further steps on how to get your stuff back.