Forum Discussion

DragonMixie's avatar
1 day ago

Stuck on a Loading Screen

Ever since the May update, I've been getting stuck on loading screens when loading the save. I've run out ideas. I've tried deleting folders, deleting some save versions, took out all of my mods, and even tried on different saves. 

The only thing that works is different saves, which I'm assuming means it's a problem with my main save(the one the issue is occurring on). 

If it helps, I'm on Mac, using the EA app, and have an exception. Here it is:

<?xml version="1.0" ?><root>

<report><version>2</version><sessionid>a3a3a7728836978f6a052ca1</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-05-14 14:02:09</createtime><buildsignature>Local.Unknown.Unknown.1.124.55.1230-1.200.000.708.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1130</categoryid><desyncid>a3a3a7728836978f6a052ca1</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x6c9685ff' (KeyError: 'Object not found: 0x6c9685ff')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 512, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1881, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1513, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 741, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1142, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1225, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1130, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0x6c9685ff'rtim=0&#13;&#10;Client Session Time: 19.14&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,700,0,6213&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.5 (Build 24F74) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

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2 Replies

  • Ever since the May update, I've been getting stuck on loading screens when loading the save. I've run out ideas. I've tried deleting folders, deleting some save versions, took out all of my mods, and even tried on different saves. 

    The only thing that works is different saves, which I'm assuming means it's a problem with my main save(the one the issue is occurring on). 

    If it helps, I'm on Mac, using the EA app, and have an exception. Here it is:

    <?xml version="1.0" ?><root>

    <report><version>2</version><sessionid>a3a3a7728836978f6a052ca1</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-05-14 14:02:09</createtime><buildsignature>Local.Unknown.Unknown.1.124.55.1230-1.200.000.708.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1130</categoryid><desyncid>a3a3a7728836978f6a052ca1</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x6c9685ff' (KeyError: 'Object not found: 0x6c9685ff')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 512, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1881, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1513, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 741, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1142, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1225, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1130, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0x6c9685ff'rtim=0&#13;&#10;Client Session Time: 19.14&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,700,0,6213&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.5 (Build 24F74) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

    </root>