The Natures Calling event won’t let me claim my rewards

I got the same error yesterday. I am very mad as well.

mine says the same and i don’t know how to fix it. i want my reward items though 

Same lets hope its sorted soon. 🤞

Glad it’s not just me, I’m going nuts trying to work out what is happening. 
checked connection, restarted etc 

nothing is working. 

Literally started doing it to me about 3 days ago. I’ve been trying any and everything to fix it with zero luck. Honestly it’s somewhat relieving to know that I’m not the only one.

SO frustrating!!!! I tried literally everything…. I really hope it'll get sorted soon! Hopefully since multiple people are having this issue happen, we’ll get our items sooner than later! :,)

-fingers crossed-

yeah i’ve been experiencing this for the past 2 weeks now. and my game is up to date 

Same thing is happening to me on console!!! I'm literally playing online and cannot claim my rewards from the event. Same error message keeps popping up that y'all are getting that I'm not online.

I was having the same issue, for weeks now. I fixed it today! I play on Xbox, so the specifics might be a little different, but this is what I did:

• Go into game options in-game, make sure your EA account is connected. I had to accept a new user agreement. Game restarted.
• Still wasn't working, so I went online to ea.com and signed into the website with my Xbox account info.
• Restarted my Xbox, force quit TS4, then opened it again. Now I can claim my items!!

I hope this helps you! I was getting so upset watching the timer count down on the event.

Yes omg I am having the same problem, I’m playing on Xbox is anyone else??? I tried every solution in google and nothing is working it have been happening for like a week, I can’t open the gallery or claim event rewards, is there a solution?

This worked for me! Thank you!

I’m still not able to collect them after trying everything I hope they get this fixed before it ends!!