Unable to operate business

lealeapants  I don’t see any cats in your screenshot. Can the cats get into the cafe? Also, when you open, is your Sim tending the cafe bar?

I'm having the same issue with trying to run a dog training facility! The dogs are able to enter the business fine, but I'm trying to hold training classes and the sims just pay, gesture, then leave. My doors aren't locked and it's set to the front door (and the space is set to business space). I don't understand. I attached a screenshot where you can see - my sim inside trying to teach an empty class, Sim  customers just standing outside, but dog customers are inside successfully. I also attached a screenshot of my business activities. No mods or CC, have had them disabled since the update. My "preferred customers" are dogs (with their caregivers staying) but is not a requirement. (edited to fix the whole message looking like a title)

ETA: If I move the kiosk inside the building or fence (both of which are unlocked), sims cannot get to it at all. If I remove "dogs" from the preferred customer list, sims are able to come inside and interact with the business normally. I'm pretty convinced this is related to the preferred customer abilities, even though I did not select that they were required. Which stinks, I want to encourage dogs here :( 

PipMenaceI had almost too many cats at one point. I have the cat hangout trait in the lot and then used an extra trait for my business to bring in cats, but whenever I had that on people wouldn't even appear on the lot. Only preference, not required.

I paired it with the trait for teen-elder preference, but I couldn't have both at the same time if I wanted humans to be able to interact past gesturing at the sign. The cats work fine when this is turned on, if I have no preference for cats then the humans work fine but ignore the pets.

I mixed it up with my sim/a sim tending the cafe bar and with my sim hyping up the business. I eventually got people to use the cafe side of the bar but wouldn't interact with anything cat related. The more I tried to get more animal oriented traits or preferences, the less people would show up or they would stop all together and id only get cats. Despite having a preference for both on at the same time without it being set as required.

perfectlyjackie I honestly think so too! I've tried restarting the game twice, putting the lot back in and out, going home and back, going to manage world and back in. Like it will fix very small glitches each time, but then present in other ways I just don't understand?

I managed to get the cat cafe to the point that it's a functioning cafe, but everything cat related is just unusable at the same time as people. I'm insanely frustrated with this and had to stop playing all together last night.

I figured it out a little for my issue at least I think - I updated "Target Customers" to have caregivers stay with their dogs. This allowed sims to enter the building for me - I'm not sure if you have something similar set for cats. If I tell the caregivers to leave their dogs (even only as a preference, not a requirement) no sims will enter the lot.