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lanlynk's avatar
lanlynk
Legend
2 years ago

Purchased Kit not Available for Download-Solved

I bought both of the two new kits today, but only the Basement Kit was available for download. The EA app doesn't show my Greenhouse kit. I can't find any way to download it. I searched through EA help and tried a couple of suggestions, but with no luck. My Sims 4 game is through Steam and it shows I own both kits, but there's no way to download my missing kit through Steam. It shows I own it, but only says "download to use."

I tried uninstalling the EA app and reinstalling Origin, but I wasn't allowed to use Origin anymore. I had to reinstall the EA App. Clearing the EA cache didn't work. Restarting the EA app, Steam, and Sims 4 game didn't help either.

Any ideas how I can get my missing greenhouse kit installed? Do I have to contact EA? So frustrating. This happened the last time I purchased DLC for this game too.

EDIT: Greenhouse, not Garden

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