Forum Discussion

AalyahReed's avatar
4 years ago

Premade Brindleton Bay families are missing their pets after patch 1.78.58.1030

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.78.58.1030
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: Cottage Living, Get to Work, Cats & Dogs, City Living, Discover University, Get Together, Island Living, Seasons. Game Packs: Dine Out, Jungle Adventure, Outdoor Retreat, Parenthood, Vampires Stuff Packs: Cool Kitchen Stuff, Laundry Day Stuff, Luxury Party Stuff, Moschino Stuff Pack, Movie Hangout, Nifty Knitting, Paranormal, Romantic Garden, Toddler Stuff, Vintage Glamour Other: Holiday Celebration Pack
Steps: How can we find the bug ourselves? Start a new game in Brindleton Bay and visit the premade families; all the premade families are missing their pets.
What happens when the bug occurs? The bug occurs whenever you start a new game.
What do you expect to see? I expect to be able to start a new save and play the game without the premade Brindleton Bay families losing their pets.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I am patched to 1.78.58.1030 and recently downloaded and installed Cottage Living.

I know this issue had been posted about before, but I am posting a new thread because even though the issue is supposed to have been fixed in an earlier patch, I am still experiencing the issue. @crinrict asked people still experiencing this issue to create a new thread.

I have tried deleting cache files and repairing the game to solve the issue. Neither have worked.

10 Replies

  • @AalyahReed Gave ths a short test and it's working fine for me.

    Are they missing the pets from the map as well or when you load into the family ?

    Did you try renaming the entire user folder ?
  • Hi @crinrict ,

    The Delgato, Hecking and Lynx families are all missing their pets in the world map view, in their pictures in manage households, and when loading into the houses.

    You asked me if I had renamed the user folder; does that mean renaming the Sims 4 Folder itself in the Electronic Arts folder?

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @AalyahReed Yes. Rename The Sims 4 to The Sims 4_Old for example and then start the game. It will then recreate a new folder. Start a new save this way and see if the issue persist

    If it doesn't you can start copying your files over from your _old folder (saves with already missing pets will not auto-fix)
  • Quick question @crinrict :

    When I rename the Sims 4 folder to The Sims_Old should I move the folder temporarily to the desktop, or should I leave it where it is?

    Thanks,

    AalyahReed

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    @AalyahReed Doesn't really matter. Whatever you feel safer with. You can just move The SIms 4 folder to the desktop without renaming it.. I find renaming helps with confusion but it's really just a matter of still having the old folder while forcing the game to create a new one. Either will achieve that. 

  • Wait so I'm confused. Do I go to the files and rename the file to exactly to sims 4_old then start the game and start a new game??? I already tried starting a new game and it didn't work. Or are my supposed to create a new folder in the my folders or go into the game to create a new folder.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all, 


    Since this is an older post that's been inactive for a couple years, I am going to lock it to prevent necro-posting. 

    If you need help with a similar issue please feel free to create a new thread. 

    Thanks! 

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