Re: Game keeps crashing on new Mac

Thanks so much for your help. I'm going to try to remove my saves/trays and see if it still crashes.

If it works then, is there a recommended way to migrate my saves and ccs back in? The save is really important to me. I got the computer specifically because I use a lot of CC/mods, so if I can't use them, I might return it and go back to my old laptop until it gives in. 

And it's a brand new MacBook Air M1. I got it from Best Buy and it wasn't refurbished or already used. It says I'm on macOS Ventura version 13.5. But now it says there's a software upgrade. Maybe if I update it will help?

Again, thanks so, so much. This has been a nightmare when I was just excited to play on a faster system. 

Oh, got it. Amazing. THANK YOU!!!!

I removed the entire Sims 4 folder and started a new game. It seemed work fine. I played a new character/save for about a day or so. 

I tried to reintroduce my old save yesterday, and it worked. I played all day. 

Then it crashed again last night ☹️

Should I just give up entirely on my old save? Anything else I can try?

I tried to first play a non-modded, vanilla game. No cc or mod in the folder. 

The build my preferred save lives in is a custom build from an online simmer, but it has no mods or CC.

I deleted the build to start fresh, and moved my family into a Maxis-built house. Everything was running smoothly. 

After a few successful game plays, I brought back the one cc furniture pack I love into the Mods folder. Incorporated a few items into the Maxis house and seemed to work fine.

Eventually I got too confident and redownloaded the custom build from Summer Plays (https://www.youtube.com/watch?v=NMxi66DyzJc).

Placed the lot. Moved the family. Everything was great.

I slowly started redecorating with the CC pack. Room by room. 

Thought I was good.

Then it crashed, randomly. 

Should I just forget about my save completely for right now, and try to play the game fresh? I do play with Mods and CC so if for some reason I can't use those things, I would just return the computer. I want to be able to use CC even in a new save. 

I'd buy you 1,000 coffees if I could for your help. 

Hi bluebellflora, it's me again!

I've resorted to selling the laptop because the game just literally will not stop crashing. Even without mods or cc, when I placed a non-CC lot, it crashes and ruins the save (i.e that save gets stuck at loading). I have tried almost everything. The game and all my cc/mods work on my old computer, it's just terribly slow and lagging since it's old. But on my new Mac, the game just literally won't work right. 

My question for you is, could the 256 gb ssd be the issue? I have almost every pack, and the tray files I use for the customized lots are extensive as well. Is it possible this mac can't support my content since it's only 256 gb SSD? 

@thatdelanykid Where are you placing lots from? Could you try this, please?

1. Drag the whole The Sims 4 folder out of Electronic Arts to the desktop. You won't end up with two of everything, so disk size won't become a bigger issue.
2. Start the game.
3. Select New and make a Sim so you can get to the map.
4. Go to the Gallery and search for the user Maxis, which is official content, and then select Lots. Some are basegame lot types, like Spark Something Shell and Console Launch House.
5. Place the lot, save, and go to the Main Menu.
6. Use Load to relaunch that save.

This should give you clear test without any issues that are lingering in your user folder, including anything in your Tray file that could be a problem, and uses lots that shouldn't have placement issues. 

Thank you so much, I will try this. 

I still want to play my old save though. Can I move that back in and try or do you recommend starting a completely new save?

I've tried the latter and my game still crashed ☹️ 

@thatdelanykid Testing your old save can't hurt. You can try earlier versions of it too. If a new one works and the old one doesn't, in any version of it, then it's new save time.