Re: Sims 4 gallerys not downloading in build mode

Gallery is currently not allowing me to download any builds and gets stuck on a loading screen for hours on end. Tried deleting my localthumbcache thing but that's not working. Also all the images are llamas? Not played in a few months, all my mods got updated this morning I'm getting no last exception notifications from mccc so it's nothing on that regard. Overall not doing so good 🥲

@lexnastics Does sound like your antivirus program is blocking something.

(I merged your posts into one so all the info is kept in one place)

What should I be looking for, I believe I'm just using Windows security, haven't messed with any of its settings. Only got the pc back in June.

@lexnastics
Hi there
Windows Defender may block TS4.
Please refer to the article below and try it out.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

Please let us know the results of your trial.

Just tried to follow this but sims 4 doesn't show up as an option? Put a picture below. As you can see it's located on my desktop however it's not shown as such in the excemptions area.

@lexnastics You need to pick the path where your game is installed.

The default path is: C:\Program Files\EA Games\The Sims 4\Game\Bin

You're currently looking at your desktop-

Okay tried that and it's still getting stuck on this screen.

Try the following

• Close the game
• Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
• Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
• Start a new save game
• Check if you still have the error
• Report back with your results for further steps on how to get your stuff back.