After Re-Downloading Sims 4 on My pS4, some of my game packs aren't showing up
Hi everyone, I really need some help.
I noticed that my game, The Sims 4, wasn’t updating properly and was running very slow—this started around the time of the recent update that caused issues for a lot of players.
To try to fix it, I deleted the game and all of my packs, then restarted my PlayStation 4. However, when I went to reinstall everything, some of my packs (like City Living and Get Together) were missing and not showing up as owned.
I’ve already tried restoring licenses and restarting the console again, but it’s still not working. A lot of packs I’ve purchased in the past just aren’t showing up at all, and I’m definitely not going to buy them again. I tried looking at the game packs in the sims4 and its still not showing up as owned. Yes, this is the correct account I use for all of my sims4 so its not on another account.
Has anyone else experienced this? If so, how did you fix it? Any help would be really appreciated!
Stotts6 Thanks for checking! In that case please reach out to PlayStation support so they can review your account and billing details to see what's going on with your packs.