Cats and dogs + Island living not working
Since the update i have not been able to use either of these packs. They show up as owned when i open the game and look at my packs but when i go to the add ons menu they don’t show up at all, only i...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi Obban07
Give these steps a try to be sure these packs are fully installed to your console:
- Restore the licenses on your console
- Go to your Game Library
- Scroll to Your Collection
- Select The Sims 4
- Scroll down to Add-Ons and locate your DLC here
- Select the DLC in this list and select Install
- When the download finishes, let your new content install and restart The Sims
I have already tried this and it did not work
- EA_Solaire
Please look over the transaction history on your console to verify that you're logging into the same account you had originally purchased these packs on.
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- EA_Cade3 years ago
