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Noxiouskitty094's avatar
Noxiouskitty094
Rising Newcomer
4 months ago
Solved

I bought and installed the island living expansion pack

I bought and installed the island living expansion pack 2 years ago and still unable to play it or use it I've waited for EA to fix this and nothing's helped I'm on Xbox 😭

  • Heya Noxiouskitty094​ 

    First, let's try the following:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

     

    If you're being prompted to purchase this pack, please look over the purchase history for your Xbox to verify that you're logging in with the same account you originally purchased this pack on. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Heya Noxiouskitty094​ 

    First, let's try the following:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

     

    If you're being prompted to purchase this pack, please look over the purchase history for your Xbox to verify that you're logging in with the same account you originally purchased this pack on. 

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