So, today I bought Cats & Dogs and Laundry Day for my PS4. It may be good to mention now that I bought it though the playstation store, not EA but I just really need some advice. The cats and dogs expansion pack works completely fine but underneath the laundry day pack it says that I need to "download to use". When I click on it, it says it is already installed. I went into the storage area of my PS4 and checked the addons for Sims 4 and next to Laundry Day Stuff it has a little lock symbol "🔒". Does anybody know why it is doing this and what I can do? (I already uninstalled and reinstalled the pack and it did nothing to change it )

@EA_Arrenai Didn’t work but I solved my problem by disabeling my PS4 primary device activation and re-activating it. Thx for the support! @Kushiinas Hope this helps you as well.

I bought and installed "The Sims 4 Laundry Day Stuff" yet i cant access it.

8 Replies

crinrict
Hero+
7 years ago
Hi @jacynta7715

moved your post to the Console forum.

Hopefully people here can help you better.
kushien
7 years ago
@jacynta7715 Did you find a solution? I have the same problem with the expansions get together en get famous
Kushiinas
7 years ago
Please tell me somebody has a solution for this because I just bought get famous and it’s doing the same thing.
EA_Arrenai
EA Staff (Retired)
7 years ago
Sul sul, @kushien and @Kushiinas.

Which consoles are you trying to install onto? Are you on Xbox One or PlayStation 4?

Arrenai 🐱

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kushien
7 years ago
@EA_Arrenai Thx for answering! I’m on PlayStation 4!
EA_Arrenai
EA Staff (Retired)
7 years ago
Thanks for the reply, @kushien!

Since you're on PlayStation 4, let's first try checking your Library in the Purchased folder. Once there, check for the game and see if the addons show there. It may be that the DLC is missing a recent update, so the update may need to be manually triggered.

Another thing that can help is to try to restore licenses on the console. If something is registering as owned but not owned, it can help sync that information with PlayStation's servers. You may also want to power-cycle your console afterwards.

Please give that a try and let me know how it goes.

Arrenai 🐱

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kushien
7 years ago
@EA_Arrenai Didn’t work but I solved my problem by disabeling my PS4 primary device activation and re-activating it. Thx for the support!
@Kushiinas Hope this helps you as well.
EA_Arrenai
EA Staff (Retired)
7 years ago
Thanks for the update, @kushien! That's great to hear. Hopefully your steps also help others who may face this issue.

Arrenai 🐱

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