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ashenalways's avatar
ashenalways
Seasoned Novice
7 days ago
Solved

My data repeatedly corrupts

Every time I open the game, i get a pop up that says my data is corrupted, and I lose everything in my library. I'm on PS5, and luckily I have PS plus, so im able to retrieve the things I lose, so I download my latest cloud save, only for most of my hairs, clothing, and makeup to be missing from all of my saved, created sims dispite gaving all of my dlc installed

I'm also unable to save in CAS, and if I attempt I get stuck on an infinite saving screen that never saves no matter how long I leave it. I can't say anything about gameplay or building as im mostly a CAS player, so the game has been quite literally unplayable for me. I made a post on reddit and have searched the internet for answers, but have been unable to find anyone else facing this issue

I have almost all the dlc installed except like, two stuff packs and several kits, and im on the latest update. Ive even deleted and re-downloaded the game and all my packs several times, and am doing it again as we speak. I've also already restored my licenses several times as well. I have had a very rough two weeks, and want nothing more then to make (and actually be able to save) some new fairies and sims and get away from it all for a while, but I can't. I just want to be able to play the game

crashing
downloads
launching
playstation
updates
  • ashenalways's avatar
    ashenalways
    3 days ago

    I was able to go back into my library after downloading my saved data for everything a final time, and I posted to the gallery all the things I didnt want to lose, before going into my saved data section on my Playstation and deleting my library ONLY, and that fixed all my issues. I'm able to save to my library now, and i was able to save the things that were most important to me not to lose. I hope this helps someone else, im sorry there's not a better option I was able to find

9 Replies

  • ItzThe10thDoc's avatar
    ItzThe10thDoc
    New Novice
    7 days ago

    Same thing just happened to me I don’t have play station plus but everything in the library is gone now and I don’t know what to do except maybe sob is there another way besides the play station plus subscription to save everything 

  • ItzThe10thDoc's avatar
    ItzThe10thDoc
    New Novice
    5 days ago

    EA_Solaire​ I don’t remember the specific statement but it was a pop up saying something about there being corrupted data and all corrupted data being deleted. 

  • ashenalways's avatar
    ashenalways
    Seasoned Novice
    5 days ago

    Not to my knowledge unfortunately. Even if you did get a PS plus subscription, it wouldn't save anything because its cloud save would be after you loat everything. I am so, so sorry for your loss

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 days ago

    ashenalways​ Thank you! Unfortunately when save games become corrupt like this, there isn't a way to restore those files as they're stored locally to your console. You'd need to delete the files and play on a new save instead. 

    The most common way save files become corrupt is if the console is shut off or the game is closed while still in the process of saving. To help prevent this from happening in the future, be sure your game has completed saving prior to turning off your PS5 or closing The Sims. 

  • ashenalways's avatar
    ashenalways
    Seasoned Novice
    3 days ago

    I was able to go back into my library after downloading my saved data for everything a final time, and I posted to the gallery all the things I didnt want to lose, before going into my saved data section on my Playstation and deleting my library ONLY, and that fixed all my issues. I'm able to save to my library now, and i was able to save the things that were most important to me not to lose. I hope this helps someone else, im sorry there's not a better option I was able to find

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