I have done everything EA help had to offer and PlayStation Help has to offer. I have a cable into my PlayStation 5 that is connected to my WiFi. Every time I press the button “link EA” in my game, it will tell me I need to restart to access online gallery, and I will select Yes. Then it will show a message saying having trouble connecting to EA. I have the right EA account Linked because I unlinked it and relinked the account once now I have to wait 6 months. I have no connection issues and this problem has never happened before. I know PlayStation had a huge server crash and I feel like it messed up my sims 4 game but all my other games I can play with no problems. I need help on what the issue is…

SheisNene Are you still being prompted to link your EA account? As for the DLC pop-ups, that's being tracked in the open report here. Crashing is another issue we're looking into, please post in the thread here for this issue.

Hi there SheisNene From the main menu of your PS5, please head to Settings-> Network-> Test Internet Connection and grab a screenshot of the results you see there.

This is a new internet box. Also I factory reset my game, redownload my sims 4 game with all my packs, and every time I open the game, it acts like it’s brand new. It shows me all my packs repeatedly, I feel like my game is glitched, and it keeps crashing also.

Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..

My sims 4 game is having EA connectivity issues.

9 Replies

EA_Solaire
Community Manager
5 months ago
Hi there SheisNene

From the main menu of your PS5, please head to Settings-> Network-> Test Internet Connection and grab a screenshot of the results you see there.
SheisNene
Rising Novice
5 months ago
EA_Solaire
SheisNene
Rising Novice
5 months ago
This is a new internet box. Also I factory reset my game, redownload my sims 4 game with all my packs, and every time I open the game, it acts like it’s brand new. It shows me all my packs repeatedly, I feel like my game is glitched, and it keeps crashing also.
EA_Solaire
Community Manager
5 months ago
SheisNene

Are you still being prompted to link your EA account?

As for the DLC pop-ups, that's being tracked in the open report here.

Crashing is another issue we're looking into, please post in the thread here for this issue.
SheisNene
Rising Novice
5 months ago
Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..
SheisNene
Rising Novice
5 months ago
Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..
SheisNene
Rising Novice
5 months ago
Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..
EA_Solaire
Community Manager
5 months ago
SheisNene

Please go ahead and get in touch with the live support team from the link here so they can review your account details with you and help make sure your accounts are all correctly linked up.
SheisNene
Rising Novice
5 months ago
EA_Solaire
Hi, yes it’s still prompting me to link my account. I unlinked it and relinked it like 2 or 3 weeks ago. It’s the same account and it’s not linking through the game. When ever I press it, it will say you’re linked the game needs to restart, and I click yes then it will show an error code while restarting my game. I tried again and again. I’ve done everything you could think of..