My sims 4 game is having EA connectivity issues.

Question

I have done everything EA help had to offer and PlayStation Help has to offer. I have a cable into my PlayStation 5 that is connected to my WiFi. Every time I press the button “link EA” &nbsp;in my game, it will tell me I need to restart to access online gallery, and I will select Yes. Then it will show a message saying having trouble connecting to EA. I have the right EA account Linked because I unlinked it and relinked the account once now I have to wait 6 months. I have no connection issues and this problem has never happened before. I know PlayStation had a huge server crash and I feel like it messed up my sims 4 game but all my other games I can play with no problems. I need help on what the issue is…

ea_solaire · Answer

Hi there SheisNene&nbsp;
From the main menu of your PS5, please head to&nbsp;Settings-&gt; Network-&gt; Test Internet Connection&nbsp;and grab a screenshot of the results you see there.&nbsp;

sheisnene · Answer

EA_Solaire&nbsp;

sheisnene · Answer

This is a new internet box. Also I factory reset my game, redownload my sims 4 game with all my packs, and every time I open the game, it acts like it’s brand new. It shows me all my packs repeatedly, I feel like my game is glitched, and it keeps crashing also.

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My sims 4 game is having EA connectivity issues.

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