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Summerlite345's avatar
Summerlite345
3 years ago
Solved

Packs I acquired from network transferred have disappeared on xbox series s

In 2021, I got the Xbox Series S and network transferred all the packs I brought on my old console to my new one. Since then the packs have been working fine until recently now the packs won’t show up and only the packs I’ve brought on the new console have shown up. When I go to mange game and add-ons, it says all of the packs are installed. I’ve done all the troubleshooting possible and hoping I can find further help here🙂

playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Summerlite345 

    It's sounding like your game-sharing isn't currently set up properly in this case- as game-sharing is an Xbox feature, that's something Xbox support would need to take a look into with you if that feature is no longer working for you.

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Summerlite345,

    Are you logging in with the same Xbox account that you used on your old Xbox that your content was all previously purchased on? Please review the transaction history on your Xbox to verify if you're logging into the correct Xbox account. 

    If your older packs are all showing as owned on this account, and you've checked that everything is fully installed, you'll want to get in contact with Xbox support so they can review your account details and check your entitlements with you to see what's going on. 

  • Summerlite345's avatar
    Summerlite345
    2 years ago

    Hey,

    I am using a different account on the new console but the packs were working just fine until two weeks ago. I’ve already contacted Xbox support and was told there was nothing they could do and was directed to reach out here.

    I’ve also been seeing others recently having similar problems as me and I wanted to know if you have any knowledge of this being something EA will be looking in to? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Summerlite345 

    It's sounding like your game-sharing isn't currently set up properly in this case- as game-sharing is an Xbox feature, that's something Xbox support would need to take a look into with you if that feature is no longer working for you.

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