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ErinOS2224's avatar
ErinOS2224
Seasoned Newcomer
23 days ago

ps5 problems

had so many problems with all of the updates lately i can’t play at all. firstly i’ve tried to open the game and it lets me get to the family bit before the loading screen but then it just gets stuck on the plumbob. i’ve tried multiple times but won’t let me access the game. then tried deleting the game and reinstalling everything which finally it let me in but then says stuff like game content has been deleted or not available. i can see some of my builds have been deleted and replaced with the original buildings on the game and most of my family have no clothes or hair so i think the problem is coming from the packs i have installed. but im on playstation so have no mods installed and its so frustrating because i haven’t been able to play for like a month and im worried that if i do play (rebuild my houses or family’s) that either it will get fixed and it will be for nothing or i fix it and it wont save. plus i dont think ill be able to fully fix eveything right at the moment anyways considering my sims are bald and naked gives me the impression that the packs i have bought aren’t currently in my game/ not working. anybody else having the same problem and have any advice? 

3 Replies

  • ErinOS2224's avatar
    ErinOS2224
    Seasoned Newcomer
    4 days ago

    It still will not work and i have tried other stuff aswell, deleting, reinstalling, trying to play an old saved file, trying to play on my ps4 to access it which actually did load but half of my stuff is not there. I have no idea what else to do it’s been months since i’ve been able to play 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi ErinOS2224​ 

    It sounds like your DLC isn't fully installed to your console, please try the following:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims