Re: can't buy sims 4 add on's for xbox

Hey @EA_Solaire 

I have never tried to buy from my console before so I don't know

Let me try it out

everytime i try to buy the vampire pack it says couldn’t purchase and that i need to fix my xbox privacy settings, i literally have everything allowed so i am confused and i would just like to buy the pack.

Heya @MySweetPiano43 

It sounds like you may have an underage Xbox account that has purchase restrictions- this isn't something we can check for you here, but you can reach out to Xbox support to have them review your account details and see why you're receiving this error.