Forum Discussion

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: magnolia promenade remains locked

Hey there @NavarreMoon 

Let's first check that Get to Work is fully installed to your console following these steps:

  • Highlight The Sims on the dashboard
  • Press the Menu button on the controller
  • Select "Manage Games and Add-ons" 
  • You should see an option here to "Install" your DLC

Please also verify that you've fully purchased the game on the account you're logging in with by checking the transaction history for your Microsoft account. 

2 Replies

Sort By
  • cassiopia43's avatar
    cassiopia43
    2 years ago

    This just happened to me too.  I have all DLC but about 4 kits.  Woke up this morning and Magnolia Promenade is now locked and all Get to Work content is gone.  I purchased GTW on release on this account.  I have uninstalled and reinstalled it 3 times now but it's made no difference.  

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,479 PostsLatest Activity: 4 days ago