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lillyk2004's avatar
lillyk2004
6 years ago
Solved

❗️ Sims 4 crashing/freezing, Intel HD 4000

I have had sims 4 for a few years now and I played it all the time. A couple of months ago, my sims 4 game just stopped opening and that is including sims 3 and origin. Well a few days ago I decided ...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago
    @scharry03

    You're running an out of date version of Mojave, 10.14.1. Please can you update to the current level in System Preferences and see if that makes a difference.
nour2507's avatar
nour2507
6 years ago

Hi everyone,

I have a macbook pro that is around 7 years old and did the latest update yesterday (macOS catalina 10.15.2) because my game kept crashing and I thought it would solve the problem. But it turns out that the only thing it did was making my computer slower than it already was (and some sort of documents came along with it preventing me from using my mac smoothly, warning messages kept popping but I fixed this issue thanks to my brother).

So, my game keeps crashing and trust me I have tried EVERYTHING:

I repaired the game countless times

I removed all mods and CCs

I created a backup file and put my old one on my desktop

I deleted all the cache files

I uninstalled and reinstalled origin

I turned off origin in-game

I did the latest game update

My computer has a capacity of 500 GB and I have 418 GB available so this is not a storage problem...

Please help me I just bought the cats and dogs expansion pack and I don’t want this money to go to waste.

Thanks to anyone who will try to help.

  • nour2507's avatar
    nour2507
    6 years ago
    @Bluebellflora
    MacBook pro (13-inch, mid 2012)
    Processor 2.5 GHz Dual-core intel core i5
    Memory 8G 1600 MHz DDR3
    Graphics Intel HD graphics 4000 1536 MB

    When I play the sims I don’t run anything aside from Origin...
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @nour2507

      Thanks. I’ve merged your thread into this one as you have a 2012 Mac with Intel HD 4000 graphics, like the other posters. Updating Mojave seemed to fix the issue for most but interesting that Catalina is now an issue. It really could be something as simple as your Mac struggling to properly run the game, it is an old model.The Intel HD 4000 has caused other issues in the past with the game.

      It may be worth uninstalling then installing just the base game and see how it performs. Test the game performance after installing each pack and see if performance slows and lags or crashes after adding each pack. Make sure you have automatic updates off in Origin.

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