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TheeEss's avatar
TheeEss
Newcomer
18 hours ago

Can't move, can't travel, please help!

My game and laptop are about 2 months old or less. My laptop is upgraded w better speed and 1TB of storage. 

The problem: My sims are currently stuck on one lot. My sims and the NPCs cannot move. I also cannot use the travel feature or the manage worlds. 

How it started: I accidentally selected the option to manage worlds yesterday instead of view gallery while working on a big landscape. After waiting for some time I force quit. Since I hadn't selected to save, I lost hours of progress. 

I started landscaping again, saving progress at intervals. I decided to get my sims to travel to the property so we can test play. Since they arrived at the property, they cannot move by selecting go here, go here together, teleport or space bend. 

Currently when I try to play, the actions are in their queue and they just do not move. 

What I've tried: Resetting each character. Repairing the game through EA. Clearing the game cache in EA. Uninstalling and redownloading the app.

CC and mods? I have 0 CC and 0 Mods and made sure to deselect these in game options. 

I've attached a screenshot I saw from EA which I've never seen before. 

Packs installed: My wedding stories, spa day, sleek bathroom, romantic garden, modern luxe, everyday and bathroom clutter, B&H, dream home decorator, city living, book nook, modern luxe, blooming rooms. 

The 2 most recent ones I got are book nook and modern luxe. 

I made sure to update my laptop while troubleshooting. I honestly feel like the latest game update caused my game to glitch. 

I've also sent an error report to EA - please help yall. I've built quite a few properties and don't have the option to save them since I can't use manage worlds </3 

LMK if there's any other useful info

never cc or mods

3 Replies

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  • TheeEss's avatar
    TheeEss
    Newcomer
    18 hours ago

    Adding I also can't quit the game like normal. I try then eventually need to force quit

  • TheeEss's avatar
    TheeEss
    Newcomer
    15 hours ago

    Update - I followed the instructions in the thread - "Game crashing or not loading after updating? Post here" 

    I am able to play in a new save, so I started saving builds to my gallery. At some point I was getting the error below so I started saving while offline and that seemed to work. 

    Based on different threads I read this is likely somehow caused by the lot I downloaded and renovated from the gallery.

    In the new save, I downloaded the lot and same issue. Before the lot was downloaded my sims can move around. As soon as it gets downloaded, the sim and npcs move. They can't even move on the sidewalk. 

    I did test the original lot which was a library and my sims and the NPCs can enter and use it like normal. I renovated mine into a gym and for some reason the renovated lot seems to be the issue. 

    Also before testing with the problematic lot, I could exit the game like normal. Once that lot gets downloaded, need to force quit. 

    The lot doesn't use any packs, just base game. 

    I tried bulldozing the lot after to see if that would help with my actual game but the rest of the issues persist - cant travel with my sim or manage worlds. 

    Macbook specs: 

    •  model, MacBook Air M3
    •  year, 2024
    • macOS version, Sequoia 15.14.1 (updated today while troubleshooting)
    • memory, e.g. 16GB
    • storage available, 911.31GB 994.66 GB

    I know I can likely start over using items saved to gallery but the renovated gym is 4 stories and  took a lot of work, it'll break my heart if i have to restart it from scratch. 

     

     

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    14 hours ago

    TheeEss​ 

    You're getting the in-game server error because you're having EA App connection issues. You should report that in the EA App Tech & Bugs forum - EA app Technical Issues &amp; Bugs | EA Forums 

    I've moved your thread to the Gameplay Issues forum as I don't believe it is a Mac specific problem, you've successfully pinpointed it to a specific Lot. Hopefully someone here will be able to help you further 🙂

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