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d80d3e07917cadb's avatar
d80d3e07917cadb
2 years ago
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Can't open Sims 4, stuck on on "Verifying 'The Sims 4.app"

I can no longer launch sims 4 on my mac laptop and always get stuck on the "Verifying 'The Sims 4.app" loading screen.

Here's some of the troubleshooting I've already tried:

-resetting the Origin app

-doing a "hard uninstall" of the Origin app, clearing the cache and any record of the app from my computer and then reinstalling

-moving the sims 4 game files to my desktop (this was suggested by customer service)

I've already contacted customer service but they always re-assign my case each time I reply and no one reads the chat history, so I mostly am getting the same troubleshooting suggestions repeatedly or people asking me to re-explain what the problem is. This time the representative asked me to make a post on the forum to see if other users could help or in hopes the developers might notice it (since I guess it's too much to ask for the people they tell you to contact to actually be able to help you solve a problem)

Would appreciate any suggestions I haven't already tried, or suggestions on how to get better help from EA customer service.

mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @d80d3e07917cadba

    You also have an Intel Iris Plus 655 graphics chip. Whilst your specs aren't uber low, your Mac will struggle if you have all settings on high with lots of CC/Mods adding more functionality and rendering to the game. The more you add, the laggier it will become.

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  • d80d3e07917cadb's avatar
    d80d3e07917cadb
    2 years ago

    @Bluebellflora do you have any other troubleshooting suggestions for installing the game (either on an external drive or on the laptop drive) so it would be able to launch without getting stuck on the "verifying" screen?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @d80d3e07917cadba

    The drive connection will only be as fast as the slowest part of the connection, using a USB-C adapter won't make it faster. I think this is your drive? https://www.storagereview.com/review/seagate-backup-plus-portable-5tb-drive-review If so the speeds are very low which isn't surprising as it is a HDD (Hard Disk Drive). It has storage but not speed. You need a faster drive to get the game working efficiently. You'll probably find that if you leave it verifying it will eventually complete but will take hours potentially.

    If you have space, install it on your internal drive in the Macintosh HD/Applications folder.
  • d80d3e07917cadb's avatar
    d80d3e07917cadb
    2 years ago

    THANK YOU SO MUCH. After doing one more hard install of Origin using your instructions instead of EA's, I reinstalled sims 4 on the internal drive and am now able to launch the game. All the additional information you were able to provide and the questions you asked were so helpful and I am so grateful, I never would have been able to resolve this without your help.

    I'm only going to install some of my owned packs instead of all of them so I hopefully don't run into the same performance issues as I was having before. You said moving files to an external drive is only a temporary fix for freeing disk space and improving RAM; are there other things I could do that would improve performance? Or if I moved non sims 4 files to the drive to free up disk space but kept all the sims files on the internal drive, might that help?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @d80d3e07917cadba

    Great, glad I could help 🙂

    Performance is dictated by hardware - CPU, GPU and memory. If they are low spec your Mac will always struggle. If you add in a ton of Mods that add more functionality to the game it may lag more. If you add high-poly alpha CC to your game, it gives the Mac a lot more work to do to render the graphics which will cause lag.

    Freeing up internal space will not fix lag long term. Which exact model Mac do you have?
  • d80d3e07917cadb's avatar
    d80d3e07917cadb
    2 years ago

    It's a 2018 13-inch Macbook Pro, Four Thunderbolt 3 Ports, with a 2.3 GHz Quad-Core Intel Core i5 processor. There are 8gbs of memory and 250 gbs of storage.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @d80d3e07917cadba

    You also have an Intel Iris Plus 655 graphics chip. Whilst your specs aren't uber low, your Mac will struggle if you have all settings on high with lots of CC/Mods adding more functionality and rendering to the game. The more you add, the laggier it will become.
  • d80d3e07917cadb's avatar
    d80d3e07917cadb
    2 years ago

    Thank you, that's really helpful info to know! If I start having performance issues again I will uninstall packs until it improves again.

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