If you have updated your game, the new content is not marked as new. The quickest way to check to see if it is downloaded is to look in Build mode under wallpapers to see if you can see the new one.
@jenny20602 What OS do you have? If you're running Yosemite, this has been an issue with Origin for several weeks. There are two fixes for it. You can either update your OS to High Sierra, or at least to El Capitan if your computer won't support HS; both can be found by searching the app store. Or you can enable the beta version of Origin that is compatible with Yosemite. For more information on the problem, please read this post:
https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6947610#M13846
If you're not running Yosemite, please try running the Origin reset tool for macs:
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If none of this helps, please post back listing your mac's specs, along with the packs currently have installed. Here's how to gather information on your computer:
If you have updated your game, the new content is not marked as new. The quickest way to check to see if it is downloaded is to look in Build mode under wallpapers to see if you can see the new one.
