Cursor slow to respond in CAS

hello everyone,

i own a macbook pro 15" and whenever i play sims 4 especially the CAS i find that dragging the features such as eyes, nose and mouth e.t.c. don't work properly. it barely moves and because of this i have to select the pr existing features which isn't as fun. i have tried using a actual mouse rather than a trackpad and i have uninstalled and reinstalled sims 4 and nothing works. 

is it a common problem for sims 4 for mac? 

please help 

@jordan554541

It seems to be a common problem on some Macs. I've moved your thread to this one where other users have also noticed the slow responsiveness in CAS. CAS is a lot more responsive in Windows on the same Mac.

thankyou 🙂 is there any way this problem could be fixed at all? or is it just a put up with it type of deal 

thankyou for responding btw i really appreciate is ... its also nice to see im not the only one with this problem haha 

@jordan554541

It's up to EA to release a fix for it. Thankfully it's not a game breaker but it is very annoying, especially as the performance is much better in Windows.

@VossTess @jordan554541 @nbgem and any others experiencing this, please can you provide further details about your Mac:

 Click on the Apple icon in the top left corner of your desktop and select About This Mac. You should see a window like the one above. Please provide the following information (you may need to click on More Info depending on what operating system you're running). Do NOT include your serial number:

• Operating System (Version)
• Mac model
• Processor
• Memory (RAM)
• Graphics
• 15" MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well.

15" MacBook Pros:

macbook pro retina, 13 inch, early 2015

os x el capitan (10.11.2)

processor: 2.7 GHz Intel Core i5

memory: 16 GB 1867 Mhz DDR3

graphics: Intel Iris Graphics 6100 1526 MB

🙂

My specs:

Model: Late 2012 15" MacBook Pro

Version: OS X El Capitan 10.11.3

Processor: 2.6 Ghz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 4000 1536 MB and NVIDIA GeForce GT 650M 1024 MB (game uses this one)

CAS sliders are sluggish in OS X but much improved in Windows on the same Mac.

Thanks @nbgem and @Bluebellflora! Everybody, please continue posting your specs!

We are looking into this issue and as soon as I have any updates I shall let you all know!

MacBook Pro retina, 15", mid 2014 (edited to reflect MacBook Pro, not Mac Pro - BluebellFlora)

2.2GHz intel core i7

16 GB 1600 MHz DDR3

intel iris pro 1536 mb

Model: Early 2015 12'  Retina Macbook

Version: MacOS Sierra 10.12 beta

Processor: 1.1 Ghz Intel Core M

Memory: 8 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 5300 1536 MB

No use of detail mode in CAS, makes it impossible to edit a new sim.