Forum Discussion

iplaycellos's avatar
iplaycellos
Newcomer
2 months ago

Re: Unable to start: The Sims 4 is already running - Mac only

My sims 4 game has not been working over the past week. Every time I try to launch my sims game, it will say the game is already running but it is not! This is a brand new MacBook Air, I've already tried repairing, uninstalling and re-installing the app. I've tried App recovery, I called Apple Tech support. They obviously can't help with 3rd party apps so can someone please assist me! Every time I try to contact EA, they are SO terrible and difficult to reach. Why have start case as an option when I can't talk to anyone or they always close my case before it is even finished/resolved! The customer service has declined massively.

1 Reply

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 months ago

    iplaycellos​ 

    See the opening post in this master thread I've merged your post into. We have a lot of helpful guides on known issues which are pinned at the top of the forums and in the sidebar, this being one of them.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,184 PostsLatest Activity: 5 hours ago

Community Highlights