@puzzlezaddict Thank you so much for the help!
I disabled my iCloud sync and the game now works, which is already a major improvement.
My gameplay works and I can now safe as well.
The only issue I'm still having is my graphics card not being recognised.
Here is the 'graphics device info'
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon Pro 5300M
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 7340, Board: 00000210, Chipset: 0043
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 4080MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: +d24s8
So far I can't find my graphicscards.sgr file in my sims folder, where should I be able to find it?
@Miloev That's great news, and also very helpful to have confirmation that iCloud was (once again) messing with someone's ability to play.
For the graphics card, you're looking for a file called graphicscards.sgr, inside the game's program files. Those files will be in one of two places, either Applications or Macintosh HD\Users\[your username]\Applications. In either case, right-click (or hold down crtl and click) the Sims 4 icon, and select Show Package Contents. Open Contents, then graphicscards.sgr. If you're asked which app to use to open it, TextEdit works fine.
Right at the top of the file, you'll see this:
vendor "ATI" 0x1002
card 0x731F "AMD Radeon RX 5700 / 5700 XT" $cardLevelUber $resolutionHigh
card 0x15DD "AMD Vega 11" $cardLevelUber $resolutionHigh
card 0x6863 "AMD Vega FE" $cardLevelUber $resolutionHigh
Copy the text in this box:
card 0x7340 "AMD Radeon Pro 5300M" $cardLevelUber $resolutionHigh
and paste it directly under the first line above, so you'll now have this:
vendor "ATI" 0x1002
card 0x7340 "AMD Radeon Pro 5300M" $cardLevelUber $resolutionHigh
card 0x731F "AMD Radeon RX 5700 / 5700 XT" $cardLevelUber $resolutionHigh
card 0x15DD "AMD Vega 11" $cardLevelUber $resolutionHigh
card 0x6863 "AMD Vega FE" $cardLevelUber $resolutionHigh
(with the spaces in front of each line that this site is not saving when I paste)
You can see whether it worked by checking the same info you pasted here. You should now see a [Found: 1, Supported: 1] value.
Keep in mind that you'll need to repeat this process any time you repair or update the game, at least until your card is added to the file by EA. If it's easier, you can just copy the entire graphicscards.sgr somewhere else (right-click and select Copy, then right-click where you want it to go and select Paste) and replace the new version you get after an update.
@puzzlezaddict Thank you so so much for all the help!!
My graphics card is indeed recognised now.
At the beginning of last week I totally lost hope, but thanks to you everything is working now!
Thank you, had the same error on the same model of MacBook and found your fix when I searched for a solution. Worked perfectly 😊
It may not need to be edited anymore as the GraphicsCards.sgr file has been updated since this thread was created. We can check though. Can you open the config.log file and copy and paste the 10 or so lines under === Graphics device info ===. That may not magically fix the game though, as you can see there are still issues with these new Macs playing the game ☹️
I found it! It's been moved, it's now in ~\Contents\Resources...
Checked it and the graphics card(s) have been added to the file, they're at the top - very frustrating, looks like a driver fault to me but EA will have to fix it.
Maybe the patch that's coming in the next few days, ahead of Eco Lifestyle, will have some fixes for us. The problem has been around for long enough, I'm not sure how long it took them to fix my previous issue with iCloud Document syncing!
