Forum Discussion

blissnirvana's avatar
blissnirvana
6 years ago

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1210
What expansions, game packs, and stuff packs do you have installed? Discover University, Seasons, Cats & Dogs, City Living, Get Together, Get to Work, Strangerville, Parenthood, Dine Out, Laundry Day, and Backyard Stuff.
Steps: How can we find the bug ourselves? Try and view items in the gallery or your own profile
What happens when the bug occurs? I try to open up the gallery but it automatically crashes, from both the main menu and when I'm looking at the worlds. With my lots, they have also disappeared with only a few sim families having their homes, but a majority do not. And that includes the pre-made buildings in City Living and Discover University.
What do you expect to see? instant game crash with trying to open up the gallery, and lot glitching or being completely disappeared when looking at lots. 
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made.

‌

I did remove my mods folder and tried entering the gallery again, and it still crashed. My lots are completely disappeared and I don't know what to do ☹️

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @blissnirvana

    There are numerous threads on the Gallery crashing for Mac users in this Mac forum with no 100% fix. Unfortunately it appears to be an ongoing issue.

    Not sure why your lots have disappeared. Did you maybe save your game after bulldozing them?
    • blissnirvana's avatar
      blissnirvana
      6 years ago

      @Bluebellflora No, I didn't even bulldoze them because I was hoping one day the lots would just come back up. I didn't know it was an ongoing issue for Mac users, do you recommend me uninstalling Origin? I'm so afraid to do that because I don't wanna lose my game although I haved saved most of them.

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @blissnirvana

        I wouldn't recommend uninstalling Origin no, I don't see how either of your issues would be fixed by doing that.

        I would check your saves though and also repair the game.

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