Game bugging since update - now can't save progress

Since the recent update my game has been crashing and having difficulty loading.  I've repaired the game, rebooted the app and the computer.  finally got the game to launch but I can't save at all.  I keep getting the error code 

403:8717c2e9:56e6ac5c.

I've tried to raise a ticket via the EA app but that again is throwing up an error and won't process the request, just states try again.  what can I do???  I'm playing on a Mac 15.6 OS with plenty of memory as its brand new