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Bluebellflora's avatar
Bluebellflora
Hero+
9 months ago

Game crashing or not loading especially after updating? Post here.

If your game is crashing or not launching after recently updating it please try the two most basic and fundamental steps to resolve it before posting:

  1. Repair the game in EA App
  2. Test a new clean game. Don't just cherry pick a few files and folders you think you should remove, such as just the Mods folder, or a few random Mods, or any old cache file, or a couple of screenshots, test a completely new, clean, vanilla game. Full instructions here - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 

If your game successfully launches with a new Sims 4 folder you then need to figure out what is causing the crashing/failure to load. Again, instructions are in this link - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 . Only you can do that and it can take some time.

  • if the cause is Mods head over to the Mods forum for further help - The Sims 4 Mods & Custom Content | EA Forums 
  • if the cause is one or more particular save files, upload them to a file sharing site and post the link here (tag me) or PM me and I can test in my game

If your game will not load after repairing it AND testing a completely clean Sims 4 folder please uninstall and reinstall the game through EA App then test, still using the clean Sims 4 folder the game created from the previous step. If you're still having an issue post here with the specs of your Mac. You can find these in Apple > About This Mac:

  •  model, e.g. M4 MacBook Pro
  •  year, e.g. 2024
  • macOS version, e.g. Sequoia 15.3.2 (yes, the FULL version is important, with all numbers)
  • memory, e.g. 64GB
  • storage available, e.g. 1.5 TB of 2TB. This info can be found in System Settings > General > About or More Info... in the About This Mac window.

Please also post a screenshot showing the contents of the new Sims 4 folder in Finder:

  • make sure the files are in list order in Finder with Dates and Size clearly visible.
  • make sure all files and folders in the TS4 folder are showing, don't cut off the screenshot
  • have the path bar clearly showing in the screenshot: with the Finder window open and selected click on View > Show Path Bar in the menu bar at the top of your desktop.
  • The screenshot should look something like this:

Make sure to add a full description of what exactly is happening and what you have tried to fix it in your post. Be constructive to help us help you 🙂 The following are a few examples of short replies that are not constructive:

  • "my game won't work"
  • "my game has broken and I hate EA"
  • "my game only works without Mods and I'm refusing to remove my Mods"
  • "fix it"
  • "my sister's friend's brother's aunty has the same computer and her game works"
  • "I've tried EVERYTHING and NOTHING works"
crashing

436 Replies

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  • Rita612's avatar
    Rita612
    Rising Novice
    2 months ago

    After the Nov. 4th update my game has quit over and over (after about a half hour of play). I am on a Mac with a lot of memory, and I have no mods. This has never happened before and it is incredibly frustrating.

  • nyyaaa11's avatar
    nyyaaa11
    New Scout
    2 months ago

    Hello, ever since the Nov. 4 update, I have been having trouble trying to load my game up. When I launch the game sometimes it wont load at all and my mouse just buffers forever, and then I have to force quit. Other times, it will load to the sims 4 logo, freeze, then I have to force quit again, and then sometimes when I repair the game, it does load. I play on mac, and I play with 2 mods recently which are updated, I've tried starting my game up both with and without mods. My computer is fully updated, so i'm not sure why this is happening. My computer runs relatively smoothly and its never this bad with freezing up and not starting. Thanks for reading.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 months ago

    noellemon​ 

    See the openign post in this thread I've moved your post and follow the instructions. If still having issues reply back with all the info requested.

  • noellemon's avatar
    noellemon
    Newcomer
    2 months ago

    On my Mac, whenever I go to open the game, it shows the opening (sims 4 logo) and then just stays on the dark blue/plumbob loading screen. I can’t even get to the main menu. 

    I don’t have any mods, I’ve tried renaming / moving both the mods and Sims 4 folder. I’ve repaired the game. I’ve updated my Mac OS.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 months ago

    kaimelea​ 

    Please see the opening post of this thread your post has been moved to and follow the instructions to test a clean game. If still having issues post back with all the information requested.

  • kaimelea's avatar
    kaimelea
    Seasoned Adventurer
    2 months ago

    Ever since the Nov. 4 update, my game has been crashing... A LOT. Typically while I have the game open to the gallery or to build mode. I think it crashed once on the world map though, it is hard to keep track since it has happened at least 6-8x in the past couple of days. 

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>b1cbfb01f74cdfbb690ca70c</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-11-07 06:18:17</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1220-1.300.000.226.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1196814</categoryid><stack> 0x1196814 0x6888 0x79808 0x78a3c 0x1edff0 0x1ad038 0x1ef000 0x1cd6c8 0x142be4c 0x1412a38 0x14132a8 0x141e1d8 0x1b46068 0x1b365a0 0x1b5a08c 0x1b59a24 0x1b773c4 0x1b71828 0x1b723a0 0x13d33d8 0x13d2e6c 0x13d2d9c 0x1063d48 0x1275bd8</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 48949.71<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,589,0,6102<br />Modded: False<br />SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x100a40000,'The Sims 4' 0x183f7a000,'libsystem_pthread.dylib' 0x183e0d000,'libsystem_c.dylib' 0x183e0d000,'libsystem_c.dylib' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4' 0x100a40000,'The Sims 4'(/baseaddr)</contextdata></report>
    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>fb5ce35bb4a1d1dc690d8f49</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-11-08 02:45:50</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1220-1.300.000.226.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1196814</categoryid><stack> 0x1196814 0x6888 0x79808 0x78a3c 0x1edff0 0x1ad038 0x1ef000 0x1cd6c8 0x142be4c 0x1412a38 0x1414204 0x141e1d8 0x1b46068 0x1b365a0 0x1b1e424 0x1b1d8ac 0x1b6e2e4 0x1b6d948 0x1b6d0c4 0x13d33cc 0x13d2e6c 0x13d2d9c 0x1063d48 0x1275bd8</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 47638.39<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,589,0,6102<br />Modded: False<br />SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x1044a8000,'The Sims 4' 0x183f7a000,'libsystem_pthread.dylib' 0x183e0d000,'libsystem_c.dylib' 0x183e0d000,'libsystem_c.dylib' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4' 0x1044a8000,'The Sims 4'(/baseaddr)</contextdata></report>
    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1c35f4eefb322437690eaf0d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-11-08 03:06:19</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1220-1.300.000.226.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1196814</categoryid><stack> 0x1196814 0x6888 0x79808 0x78a3c 0x1edff0 0x1ad038 0x1ef000 0x1cd6c8 0x142be4c 0x1412a38 0x14132a8 0x141e1d8 0x1b46068 0x1b365a0 0x1b5a08c 0x1b59a24 0x1b773c4 0x1b71050 0x1b6e9dc 0x1b6da60 0x1b6d0c4 0x13d33cc 0x13d2e6c 0x13d2d9c</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 1181.57<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,589,0,6102<br />Modded: False<br />SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x1002a8000,'The Sims 4' 0x183f7a000,'libsystem_pthread.dylib' 0x183e0d000,'libsystem_c.dylib' 0x183e0d000,'libsystem_c.dylib' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1901ce000,'Metal' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4' 0x1002a8000,'The Sims 4'(/baseaddr)</contextdata></report>
    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>320b15c9299095db6910a590</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-11-09 17:07:07</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1220-1.300.000.226.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x571498</categoryid><stack> 0x571498 0x510a48 0x575b68 0x4f14c0 0x4460dc 0x51fcb8 0x542748 0x5ef148 0x1eef8d4 0x1f54504 0x1080110 0x1275bd8 0x1085150 0x2bc4 0x1cb0 0x1c8c 0x41cbc 0x6e290 0x6df50 0x6dac8 0x00 0x00 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 9386.93<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xd9016c91<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,589,0,6102<br />Modded: False<br />SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br />DetailBase instance constructor
DetailPanel instance constructor
olympus.core.widget::WidgetBase/Show
olympus.io::CommunicationObject/DispatchToWidget
olympus.io::CommunicationManager/(baseaddr) 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x102320000,'The Sims 4' 0x185806000,'Foundation' 0x183fc0000,'CoreFoundation' 0x183fc0000,'CoreFoundation'(/baseaddr)</contextdata></report>
    <?xml version="1.0" ?><root>
<report><version>2</version><sessionid>355f1a54c1eaea2a68fad3f4</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-10-24 06:43:05</createtime><buildsignature>Local.Unknown.Unknown.1.118.257.1220-1.300.000.223.Release</buildsignature><categoryid>(AS)widgets.Exchange.Detail.controls::DetailInfoCellView</categoryid><desyncid>355f1a54c1eaea2a68fad3f4</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
	at widgets.Exchange.Detail.controls::DetailInfoCellView/SetupBlueprintInfo()
	at olympus.views::CellView/Draw()
	at olympus.layout::GridLayout/OnFeedAdd()
	at olympus.data::ArrayDataFeed/AddItem()
	at widgets.Exchange.Detail.controls::DetailInfoPanel/SetData()
	at widgets.Exchange.Detail::DetailBase/Show()
	at olympus.core.widget::WidgetBase/Show()
	at olympus.io::CommunicationObject/DispatchToWidget()
	at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages()
	at olympus.core::LayoutManager/OnDemandWidgetLoadComplete()
rtim=1941004
Client Session Time: 46.19
 
Num Save Errors: 0
 
Num Load Errors: 0
 
Current Game State: 0x96d01090
 
LoadingScreenActiveFlag: 1
 
Origin Version: 13,579,0,6092
 
Modded: False
 
SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0
 
Architecture: arm64
 

 
</desyncdata></report>
</root>
    <?xml version="1.0" ?><root>
<report><version>2</version><sessionid>7d65e1cc0a71bf6068fcd5de</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-10-26 07:55:10</createtime><buildsignature>Local.Unknown.Unknown.1.118.257.1220-1.300.000.223.Release</buildsignature><categoryid>(AS)widgets.Exchange.Detail::DetailPanel</categoryid><desyncid>7d65e1cc0a71bf6068fcd5de</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
	at widgets.Exchange.Detail::DetailPanel/OnConfirmDelete()
	at widgets.Exchange.Detail::DetailPanel/HandleDeleteCorruptedExchangeItem()
	at olympus.io::CommunicationObject/Dispatch()
	at olympus.io::CommunicationManager/SendUIMessage()
	at olympus.io::CommunicationManager/SendMessage()
	at widgets.Dialog.actions::MessageDialogAction/Execute()
	at widgets.Dialog.footers::YesNoFooter/OnOkButtonClick()
	at olympus.gui.buttons::Button/OnMouseRelease()
rtim=5956649
Client Session Time: 39.79
 
Num Save Errors: 0
 
Num Load Errors: 0
 
Current Game State: 0x96d01090
 
LoadingScreenActiveFlag: 1
 
Origin Version: 13,579,0,6092
 
Modded: False
 
SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0
 
Architecture: arm64
 

 
</desyncdata></report>
</root>
     
  • maggiecoon's avatar
    maggiecoon
    Rising Newcomer
    2 months ago

    Hi, I've recently been trying to redownload The Sims 4 on my Mac, and the EA app won't even open. It tells me ERROR CODE: 10005, assuming it's a network issue, I have tried different networks and rebooting them. I have tried most troubleshooting techniques without being able to access the app whatsoever. There is no Sims 4 folder made, considering my Mac doesn't even want to run EA. Any assistance would be appreciated. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 months ago

    reeseplays​ 

    See the opening post and follow the instructions for testing a clean game. If you're still having issues please post back with the requested information.

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