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ximenarifai's avatar
ximenarifai
Seasoned Traveler
5 years ago

GAME DATA INCOMPLETE

I'm really starting to get frustrated with the Sims 4 & Origin, I still don't have any answers as to why my Origin app is not loading properly & today after trying to start the game for days, I was finally able to start it to be greeted by a message saying "Game data incomplete" (I will try to attach a photo of the whole message) but basically I've lost a bunch of game packs & expansions, & and probably all of my saves that live in those worlds, I couldn't check because I was too afraid to click on anything and save it by mistake and potentially lose everything I've worked on for years.

I am BEGGING FOR HELP HERE PLEASE! 

16 Replies

  • ximenarifai's avatar
    ximenarifai
    Seasoned Traveler
    5 years ago

    Yes, I did!

    I also did all the suggestions in the troubleshooting post:

    1) I reset my Origin

    2) Verified my Gatekeeper settings & they do allow downloads from other known developers 

    3) Flushed my DNS successfully 

    4) Disabled proxy settings (although this step confuses me because the SOCKS PROXY is checked every time I restart my Mac even though I uncheck it every time)

    5) My internet speed reads: Download (93.87 Mbps) Upload (21.97 Mbps)

    6) I did able my Firewall instead of disabling it because it has been disabled & hadn't worked 

    7) My Mac host files but they appear to be fine since I don't have the gs.apple.com entry appear on Terminal which according to the post would be an issue

    And now my Origin appears to be just fine...Don't know if it had anything to do with Firewall since thats the only step that changed this time or if flushing the DNS cache every time is gonna do the trick now or what. I will try to run the game & see if it works & if all my content is there & report back. 

  • ximenarifai's avatar
    ximenarifai
    Seasoned Traveler
    5 years ago

    I have literally left it loading for 2 hours & it’s still loading the blue plumbob screen ☹️

  • ximenarifai's avatar
    ximenarifai
    Seasoned Traveler
    5 years ago

    @Bluebellflora got it to stop loading forever & work at some point by disabling Origin in game but then noticed that all of the content (hairs, clothes, etc) from purchased packs where showing broken with like the red and white checkers and question marks all over which means that even though it shows that I own that content in game, for some odd reason its not recognizing it as such. Also when I exited the game to see what was happening, I uninstalled the game, to reinstall all of the packs to see if that would work but I'm stuck in offline mode even though I have a good wifi connection & Origin is allowed incoming connections, now I cannot even access Origin since there is a message saying a need to be online to access my account for the first time ;/ leaving me unable to redownload my games. This truly sucks! 

  • ximenarifai's avatar
    ximenarifai
    Seasoned Traveler
    5 years ago

    I'm heading to bed now, so I will make sure to read through that thread tomorrow! & the game I uninstalled like I told you, thinking I was going to be able to redownload it before Origin decided to fail me once again. But before that happened it was located in the Macintosh HD --> Applications along with the Sims 4 Packs (this one is still installed there)