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Cedar68's avatar
Cedar68
6 years ago

Lost all Sims4 progress following auto update to teen account

Hi - any help would be appreciated. My daughter had her child account automatically updated to a teen account but Sims 4 loaded without any historical progress. So she followed guidance which involv...
mac
Cedar68's avatar
Cedar68
6 years ago

Yes, the pasted folder is the Sims 4 folder within the EA folder

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

@Cedar68 

Ok. Please could you click on one of the saves once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of the save here. You don't have to include the user account name, just call it XXXX or something else.

  • Cedar68's avatar
    Cedar68
    6 years ago
    @Bluebellflora The saves folder is empty so nothing to click on. The saves are what is missing.....that is what is causing the progress loss
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @Cedar68

      I understand, but you're saying she pasted the folder with the saves in it somewhere? Please follow the same instruction to find the exact location of the saves folder.
      • Cedar68's avatar
        Cedar68
        6 years ago
        @Bluebellflora No she didn't. The folder she pasted didn't have any saves so the original folder must not have had any saves following the update. My guess is that the update from child to teen account has somehow caused the saves to be deleted. Either way, she will just have to forego the last 5 months and start again

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