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Cedar68's avatar
Cedar68
6 years ago

Lost all Sims4 progress following auto update to teen account

Hi - any help would be appreciated. My daughter had her child account automatically updated to a teen account but Sims 4 loaded without any historical progress. So she followed guidance which involv...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@Cedar68

I understand, but you're saying she pasted the folder with the saves in it somewhere? Please follow the same instruction to find the exact location of the saves folder.
Cedar68's avatar
Cedar68
6 years ago
@Bluebellflora No she didn't. The folder she pasted didn't have any saves so the original folder must not have had any saves following the update. My guess is that the update from child to teen account has somehow caused the saves to be deleted. Either way, she will just have to forego the last 5 months and start again
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Cedar68

    Aww ☹️ I'm not sure how the upgrade would have any effect on the Sims 4 folder but I'm going to try and find out. I'll post back if I find anything.

    Did she have any other backups of her Mac? Maybe Time Machine or manual backups?
    • Cedar68's avatar
      Cedar68
      6 years ago
      @Bluebellflora Unfortunately not. She knows to now!. After initial disappointment, she has resigned herself to starting again....the blow was tempered by a further 4 expansion packs!!
      Thanks for all your help

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