My Sims 4 game won't open

Hi @iixv21,

Thanks for sharing your experience and how you solved the issue with the community 🙂

For anyone wondering why some mods can stop working, you might find this article interesting: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

Happy simming! :eahigh_file:

-Mai

hey, been trying to get my game to open for two hours after cc shopping but nothing worked until i pulled out my sims 4 file. opened up my game but now everything's gone, i don't know what to do and i don't want to put the file back into the electronic arts file because i know it's gonna crash again, please help it's really ruining everything for me

Hi @MEG1020,

Have you considered following @iixv21's advice of sorting the files by date and removing the ones you installed during your 'cc shopping'? You can read their experience in her post: http://answers.ea.com/t5/The-Sims-Mac/My-Sims-4-game-won-t-open/m-p/6125390/highlight/true#M8310

-Mai

how much dpo u have to delete? I have deleted some but it still won't open i have around 400 cc

Hi @peachyvirgo,

If the issue is having incompatible custom content installed, then there's no way of knowing how much you will need to remove. ☹️ You will to keep removing until you find and remove the cc causing the issue. 

Some more information about this topic here: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

I hope you find the problem soon!

-Mai

Hey all! If you ever encounter this issue again, take everything from your mod folder and move it to a temporary placement. Then, see if the game runs without it. If it does, it means something in your CC/mods is no longer working. A great way to determine which ones are causing this, is by downloading the Mod Conflict detector! [Edited by EA_Mai: links to third party software not allowed]

This will show you exactly what is causing the issue, and you can easily delete the items, just like that! Let me know if it helped any of you.

Happy simming!

@mariahahah

The mod conflict detector is Windows only, this is the Mac forum but thanks 😛

I did everything you said and when i press sims it goes straight to orgin

How do you delete Custom Content?

@jacobsbreads

Move the Mods folder out of the Sims 4 folder then reload your game.