New Update- Sims 4- MacOS

I am a Mac user too! I just did the update yesterday, and I went to play sims and it lost all my progress. I am struggling with figuring out how to reset this. I have nothing in my saves folder either! Ah! I am beyond upset! 

HI there! Which OS are you running? Sims 4 will still run on Mac, it isn't being phased out at all. It still runs for me though I haven't updated to the new OS yet till the bugs are ironed out. There are some compatibility issues at the moment with the release of MacOS Catalina and older versions of MacOS like Lion for example. This is due to Apple changing their OS to stop support for 32bit applications. The Sims 4 is a 64bit program (according to my Macs settings) but some of its components are having compatibility issues.

Are you running Mac OS Lion by chance? What year model is your Mac?

Edit: If you are affected by the change to a fully compatible 64bit Sims 4 application, there WILL be a Legacy Edition for users who run MacOS Lion. The Legacy Edition will still be compatible with 32bit systems. Here is a link to more details on that: https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Update-on-Supported-Systems/m-p/7677539#M16852

Thank you! I learned that the Sims 4 will NOT play on Catalina whatsoever. So, I am currently in the process of downgrading back to Mojave. I updated the Sims as it always does, and went to play and it lost all my saves. I went to my saves folder and it’s empty. So, when I contacted EA support, he told me to update the OS on Mac. Well, here I am and it doesn’t work. I’m pretty sure I lost my whole community, houses, family and progress. 

@panda11love 

The Sims 4 does absolutely work in Catalina, you just need to do the following to stop it glitching out:

Error message - Unable to start: The Sims 4 is already running

• Move your Sims 4 folder to the desktop (this resets it back to default settings but all your data is safe in the folder you moved)
• Launch the game to the main menu then quit
• Open the Sims 4 folder you moved to the desktop then the saves folder. Select all your saves and drag them into the newly created saves folder in Documents > Electronic Arts > The Sims 4
• Do the same for the Tray, Mods and Screenshots folders
  
  

Game very laggy/game freezing and cursor beach balling:

• Click on the game in your Games Library in Origin
• Click on the little cog under the Play button for Settings
• Click on Game Properties and uncheck the box for Enable Origin In Game for The Sims 4