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nham23's avatar
nham23
9 years ago
Solved

origin showing sims 3 as installed when it's not [Mac]

This is something I am really getting angry about and have been looking at what is wrong. I've uninstalled the sims 3 and every expansion and cleared every last bit of data relating to it off my macbook and I want to re-install it all but origin says the base game and expansion packs are installed and ready to play. I have been trying to contact EA about this but all that happens is they link me to the forums and phone numbers when I clearly want to talk direct to them online!

I'm not happy about this and I want answers! It's not only this but also the sims 4 too. And I can't seem to do anything! Help me!

mac
  • nham23's avatar
    nham23
    9 years ago

    That's what the problem is. I have been in contact with an adviser who asked to use a registry cleaner like CC Cleaner to uninstall Origin and it was before I did this I found registry files related to the sims 3 were installed and still on my MAC that were not originally picked up. I'm happy to say that I deleted these files and have now got back to normal.

3 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    9 years ago

    @nham23

    So Origin is stating that Sims 3 and Sims 4 are installed on your Mac when they aren't?

    Sims 3:

    Have you deleted every single residual file for Sims 3? It has to be uninstalled manually after using the Uninstaller as a lot of files are left behind.

    Sims 4:

    Can you please right click on the Sims 4 in your Origin Games Library and select Uninstall. Next, run the Origin reset tool then launch Origin and attempt to re-install Sims 4.

  • nham23's avatar
    nham23
    9 years ago

    That's what the problem is. I have been in contact with an adviser who asked to use a registry cleaner like CC Cleaner to uninstall Origin and it was before I did this I found registry files related to the sims 3 were installed and still on my MAC that were not originally picked up. I'm happy to say that I deleted these files and have now got back to normal.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    9 years ago
    @nham23

    Registry type cleaners should be avoided as they quite often delete files they shouldn't and quite often miss ones, as in your case. Be very careful when using them 🙂

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