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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
Solved

[POSSIBLE BUG] UI glitches and greyed out menus after April patch

Since the 16 April patch some Mac users have reported glitchy and pixelated menus, notification walls, pack logos, greyed out menus and general UI weirdness. This is normally as a result of an outdat...
mac
  • cheezyeen's avatar
    cheezyeen
    6 years ago

    Hi everyone, I have been having this issue too, however, I might have found when it is triggered, so I'm leaving it here just in case it wasn't mentioned.

    I have made several tests, it appears that the glitch occurs only when I skip the EA, MAXIS ans Sims 4 logos by clicking on the screen, the interface will be glitched with weird grey textures. If I launch the game and let the cutscenes pass without touching anything, I will always get my game's interface looking fine. I don't know why it's happening there, but it works for me 100% of the time, I hope it helps!

    (Marked as the solution for visibility as it seems to be the best fix we have at the moment - BluebellFlora)

crinrict's avatar
crinrict
Hero+
6 years ago

Hi @KattSimms 

Could you give some specs for your mac ? Maybe it's an issue on certain macs with the fixes they made. I'm moving this over to mac.

It does sound a bit extreme so please as you had mods in, try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

KattSimms's avatar
KattSimms
6 years ago

Here is my specs: 

macOS Mojave 

version 10.14.4

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

Processor 2.3 GHz Intel Core i5

Memory 8 GB 2133 MHz LPDDR3

Startup Disk Macintosh HD

Graphics Intel Iris Plus Graphics 640 1536 MB

I tried last night after i sent the report and it was back to normal, but i checked again just there and it is back to glitching 

I also just tried the resetting my game back to the original game and repairing it and it is still glitching 

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