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Re: ❗️ [CURRENT ISSUE] Sims 4 does not launch in macOS Sierra

I recently updated my Macbook Pro to version 10.12.6 and Sims 4 to the latest version, and now every time I go to start the game, on first launch the screen glitched to showing have my desktop, half black screen. It will then go to a black screen as if the game was about to load, and then will stay there. 5-10 mins later the screen will glitch to a red screen and I have to turn off my laptop and start again.

I have tried every troubleshoot that I have found online to the point where I uninstalled and reinstalled as a last result.

If anyone has any suggestions or has dealt with this before, please help a girl out. My Macbook is late 2015 and shouldn't have any issues operating the game. Please someone help me!

7 Replies

crinrict
Hero+
6 years ago
@brookeiic_ I merged your post with existing thread on this.

Only solution atm is to upgrade to High Sierra from what I understand (not a mac user myself)

Please read this thread for more info.
alienagnehm
6 years ago
@crinrict Hi, I have High Sierra but I still have the exact same issue - game crashes upon launching etc.
Are there any other solutions out there?
alienagnehm
6 years ago
@alienagnehm Btw my specs:
Installed Sims 4 Legacy Edition? Yes
Mac: MacBook Pro 2017
macOS: High Sierra 10.13.06
Graphics card: Intel Iris Plus Graphics 640 1536 MB
Processor: 2.3 GHz Intel Core i5
holger1405
Hero+
6 years ago
@alienagnehm

Is the game crashing the entire Computer?

You don't need the Legacy edition.

Make a backup of your "Documents > Electronic Arts > The Sims 4" folder.

De-install the Legecy Edition.

Download and install the normal Edition.
alienagnehm
6 years ago
@holger1405Hi, thanks for your reply.
No, it doesn't crash the entire computer, but it doesn't load and freezes so I have to force quit it.

The thing is that the exact same problem already occurred with the normal edition. I only installed the legacy edition hoping that it would save my problem, but it didn't.
puzzlezaddict
Hero+
6 years ago
@alienagnehm The standard version of Sims 4 has had some issues in High Sierra, although more slow loading than freezing. Updating to Mojave usually helps. It might also help to try a clean game folder, as in, move the existing Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then launch the game to spawn a new one. But please do this in the standard version, not the Legacy Edition—as @holger1405 said, you don't need the LE and won't benefit from trying to run it.
alienagnehm
6 years ago
@puzzlezaddict Thank you so much!! Will try.