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Re: [CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

I'm on similar hardware with similar issue. Issue seems to correspond with last update ( a few weeks back.) 2017 Imac Pro 32GB RAM, 8GB Vega graphics.

I've spend the last few weeks troubleshooting. Issue only occurs when playing sims 4.

I've uninstalled and reinstalled both origin and the game as well as the Mac OS.

Camera rotations seem to be fairly consistent at reproducing the freeze. As the other user mentioned, it's a total system freeze. Whole OS is completely unresponsive and requires a power button restart.

3 Replies

Bluebellflora
Hero+
6 years ago
@seeebeets

Please can you provide saves and last crash reports as SimsQARobo has requested above.
mmzhangg
6 years ago
Hi, I'm also on an iMac Pro 2017, and I'm experiencing all these problems as well. The game starts up normally, but I can only play for 5-30 minutes before the game crashes my entire system. I get the unresponsive spinning wheel, and it forces me to restart with the iMac's power button. I have no way to get onto my desktop. Your screen shots of glitched screenshots are similar to the graphical glitches that I get, But the last two times my sims 4 crashed, i got a really bright solid red screen that scared the heck outta me. I've tried everything ☹️ Unfortunately the game is unplayable for me.. hopefully this bug gets fixed soon.
macOS Catalina 10.15.7
iMac Pro 2017
Procesor 3.2 GHz 8-Core Intel Xeon W
32 GB 2666 MHz DDR4
Radeon Pro Vega 56 8GB
Bluebellflora
Hero+
6 years ago
@mmzhangg

Please can you provide the files asked for buy SimQARobo in the post above yours.