Re: Error- Unable to start due to missing game data.

I followed this workaround but it didn't work on my mac

https://answers.ea.com/t5/Technical-Issues-Mac/Re-Sims-4-Initialization-error-at-startup-Legacy-Edition/m-p/8431767#M23545

I get this error even when the "The Sims 4 Legacy Edition" is installed

Unable to start:
Unable to start due to missing game data. Please download The Sims 4 Legacy Edition from Origin.
[5de4b8a3:29f00e76:00000000:00000000]

In the "Electronic Arts" folder I have two folders "The Sims 4" and "The Sims 4 Legacy Edition". I have also change the language setting in the Origin to English and tried to start Sims but same error. I changed the language back and tried started it again even then I get the same error.

My computer has
MacOS High Sierra
MacBook Pro early 2011
Processor 1,3 GHz Intel Core i5
Memory 8 GB 1600 MHZ DDR3
Graphic card Intel HD Graphics 3000 512 MB

Please can some help to solve this problem?

@MelinaSagaand @docmom2four  That error should be presented when your macOS/hardware combination doesn't support LE AND LE is not installed. What you describe on your machine sounds like you have installed LE, so the next option is that the installation is somehow not complete. Can you delete The Sims 4.app from your Applications folder (it's in your user's application folder in your home directory, not the system's Applications directory - get to it in Finder by pulling down the Go menu and selecting Go To Folder... and entering ~/Applications/), then allow the Origin client to repair/reinstall. Make sure you have enabled "Legacy Edition" on the "Extras" tab for The Sims 4 in the Origin client.

@dzm06 I did what you said but now I get this error ☹️

Unable to start
Initialization error at start up
135dec40:90f690cf:00000075:495f32a0

@MelinaSaga  Try this:  https://answers.ea.com/t5/Technical-Issues-Mac/Re-Sims-4-Initialization-error-at-startup-Legacy-Edition/m-p/8431767#M23545

Thank you for your suggestions. Yes, I do have the Legacy Edition installed. And it was working just fine until the most recent update a few days ago. Since the update, it won't run. I already ran the repair/install option from the right click menu on the Mac. Others in a similar thread have noted that if they delete the app and reinstall, it still won't run, but with an initialization error message.

@puzzlezaddict I tried that without any luck. I also tried uninstall Sims and do it but it didn't work. Now I tried to uninstall whole Origin and install everything again but same error "Unable to start". Please EA solve this ☹️

Here is the message that comes up when i attempt to play:

Unable to start

Unable to start due to missing game data. Please download The Sims 4 Legacy Edition from Origin

@SirNateLabarca  Please post the full specs of your Mac, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396#M162

here you go

@SirNateLabarca  Have you downloded the Legacy Edition?  Your Mac doesn't support Metal, so it can't run the standard version.

If you have downloaded the LE, please repair your install: open your Origin library, right-click on the Sims 4 icon, and select Repair.

I've got an older MAC, I downloaded the Legacy version, repaired the install and it's still not working. I'm getting the same error message about missing game data (pic attached). Any new ideas on a fix please? 

Same with my Mac. We have the Legacy version, I've repaired the install, and still get the same missing game data error message. I thought by now that they would have fixed this. I wasted money on purchasing the SIMS 4 and have a very disappointed daughter who can't use her birthday present.

@xxxrachelxxx000 @docmom2four 

Please can you both run the Origin reset tool and see if that helps - https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, please completely uninstall the game and reinstall. Are you both completely sure you need the Legacy Edition?