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woggles93's avatar
woggles93
3 years ago
Solved

Game not working at all (Mac)

I am so mad right now. I have lost everything, my game will not launch on origin and won't launch individually. I have done the following; -Removed all cc and mods -updated and repaired games -cle...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago
@woggles93

Can you open the game via the base game app in your Applications folder?

Have you tried a new clean Sims 4 folder - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

What instructions did EA Chat give you? The correct way to fully uninstall Origin is to run the Origin reset tool, trash the Origin app then re-download Origin and install it. If there is still a problem then you should uninstall Origin manually. All instructions are here - https://answers.ea.com/t5/Origin-Mac-Client-Technical/Clearing-Origin-cache-on-Mac-the-correct-way/m-p/12352783#M137370

Clean my Mac is a horrible piece of software that can remove files erroneously and destabilise apps and even the operating system. It is absolutely not needed at all on a Mac. A quick Google will bring up plenty of reasons why you should never use it, as will a search on Apple's excellent discussion pages from very experienced and knowledgable Apple users. It is popular amongst ex-Windows users who seem to think it is necessary (it isn't).

https://discussions.apple.com/thread/253280969
https://discussions.apple.com/thread/8513153
https://discussions.apple.com/thread/250282739
woggles93's avatar
woggles93
3 years ago

So i went through a lot of forums last night. I can't remember if it was on here or on the search on google, but this has got it working for now

Applications > The Sims 4 > Right Click > Show Package Contents > Contents > MacOS > Delete the sims 4 file 

then origin > Repair Game. 

  • markellys's avatar
    markellys
    3 years ago

    I can not find that folder 🤔

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      3 years ago
      @markellys

      It's not a folder, it's an executable file. Follow the instructions on how to access it.
      • markellys's avatar
        markellys
        3 years ago

        I see nothing referencing the sims in that location at all.... no files folders or programs.  Is it called something else?  nothing in that location says sims

        ok I had TWO applications locations....  the one that had the sims in it was under my users applications....  

        fingers crossed that this is the trick

  • cloudzy023's avatar
    cloudzy023
    3 years ago

    i had this exact same problem and did what you did but its not working for me, i dont get what the problem is im so confused i spent so long working on my saves 

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